If In Crisis
If you have a mental health crisis and need emergency assistance – call 911
Someone In Crisis
Who Has A Psychiatric
DO – DO – DO
- SLOW DOWN.
- GIVE THEM SPACE. Don’t make them feel trapped.
- BE CALM. Express support and concern.
- SPEAK SLOWLY AND SOFTLY.
- USE SHORT, SIMPLE SENTENCES.
- AVOID sudden or quick movements.
- BE HELPFUL. Respond to basic needs. Be low key.
- “We are all here to help.”
- GIVE FIRM, CLEAR DIRECTIONS; One person should talk to the subject
- RESPOND TO DELUSIONS OR HALLUCINATIONS by talking about the person’s feelings rather than what he or she is saying.
- LISTEN to their story
- EXPLAIN POLICY, especially if handcuffed.
DON’T – DON’T – DON’T
- DON’T TAKE CONTROL if you don’t have to.
- DON’T ARGUE or reason with psychotic thinking.
- DON’T STARE at the subject.
- DON’T CONFUSE THE SUBJECT. One person should interact with the subject. Ask casual observers to leave. Follow through with directions or commands
- DON’T TOUCH THE SUBJECT UNLESS NECESSARY. For people with mental illnesses it may cause fear and lead to violence.
- DON’T SHOUT.
- DON’T GIVE THEM MULTIPLE CHOICES. This can increase the subject’s confusion.
- DON’T WHISPER, JOKE OR LAUGH.
- DON’T DECEIVE the subject. Dishonesty increases fear and suspicion; the subject will likely remember it in any subsequent contact.
- DON’T ARREST A PERSON FOR MENTALLY ILL BEHAVIOR NOT CRIMINAL IN NATURE.
- DON’T JOIN into behavior related to the person’s mental illness
- DON’T HOGTIE a person who has to be restrained. Immediately raise him/her from prone into sitting position, monitor vital signs, and call for medical aid.
CRISES AND SUICIDE
Girls & Boys Town National Hotline
National Hopeline Network
National Suicide Prevention Lifeline
(800) 273-TALK (8255)
National Youth Crisis Hotline
(800) 442-HOPE (4673)
Al-Anon for Families of Alcoholics
Alcohol and Drug Helpline
Alcohol Treatment Referral Hotline
Alcohol & Drug Abuse Hotline
National Council on Alcoholism and Drug Dependence Hopeline
National Institute on Drug Abuse Hotline
National Help Line for Substance Abuse
National Domestic Violence Hotline
National US Child Abuse Hotline